Terms & Conditions of Sale | Opie Manufacturing Group

Opie Manufacturing Group Pty Limited ACN 003 951 004 and its subsidiary and associated companies (including but not limited to Stainless Metal Craft (Aust) Pty Ltd ACN 121 322 683 and Laser and Press Pty Limited ACN 122 660 066), and its successors and assigns (OMG) is not bound by any variation to its Terms unless expressly agreed upon in writing and signed by a duly authorised Representative of OMG and the Applicant. These Terms herein shall apply notwithstanding any provision to the contrary which may appear on any order form or other document issued by the Customer or any other party. OMG may at any time and from time to time alter these Terms and the Customer agrees that it will be deemed to have notice of any change to these Terms and to be bound by any subsequent versions of these Terms as they appear on www.opiegroup.com.au, whether or not the Customer has actual notice or not.

A copy of the current version of the Terms and Conditions may also be obtained by request at the Opie Manufacturing Group.

1. Definitions

1.1

“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Commonwealth).

1.2

“Customer” means you the Applicant, Debtor, Customer and Purchaser of Opie Manufacturing Group’s.

1.3

“Goods” means any goods supplied and/or services provided in respect of those Goods by OMG to the Customer or Guarantor.

1.4

“Guarantor(s)” means the persons so named in the Deed of Guarantee and Indemnity and/or Credit Application (which forms part of these terms and conditions).

1.5

“PPSA” means the Personal Property Securities Act (Cth) 2009 and as amended.

2. Security Interest

2.1

If a term used in this clause has a particular meaning in the PPSA, it has the same meaning in this clause.

2.2

The Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the PPSA and creates a security interest in all Goods that have previously been supplied and that will be supplied in the future by OMG to the Customer. The Customer acknowledges and agrees that OMG may apply to register a security interest in the Goods at any time before or after delivery of the Goods. The Customer waives its rights under s157 of the PPSA to receive notice of any verification of the registration.

2.3

The Customer undertakes to –

(a)

promptly sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which OMG may reasonably require to –

(i)

register a financing statement or financing change statement in relation to a security interest on the Personal Property Securities Register;

(ii)

(iii)

correct a defect in a statement referred to in clause 2.3(a)(i) or 2.3(a)(ii);

(b)

indemnify, and upon demand reimburse, OMG for all expenses incurred in registering a financing statement or financing change statement or security interest on the Personal Property Securities Register established by the PPSA or releasing any Goods charged thereby;

(c)

not register a financing change statement in respect of a security interest between the parties without the prior written consent of OMG;

(d)

not register, or permit to be registered, a financing statement or a financing change statement in relation to the Goods in favour of a third party without the prior written consent of OMG;

(e)

immediately advise OMG of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.

2.4

OMG and the Customer agree that sections 96, 115 and 125 of the PPSA do not apply to the security agreement created by these terms and conditions.

2.5

The Customer waives their rights to receive notices under sections 95, 118, 121(4), 125, 130, 132(3)(d), 132(4) 135, 142 and 143 of the PPSA.

2.6

The Customer waives their rights as a guarantor and/or a debtor under sections 142 and 143 of the PPSA.

2.7

The Customer must unconditionally ratify any actions taken by OMG under clauses 2.3 to 2.5.

2.8

Subject to any express provisions to the contrary nothing in these terms and conditions is intended to have the effect of contracting out of any of the provisions of the PPSA.

3. Quotations, Prices, Supply

3.1

No quotation given by OMG shall constitute an offer and is to be treated as an estimate only.

3.2

At OMG’s sole discretion the Price shall be either:

(a)

as indicated on invoices provided by OMG to the Customer in respect of Goods supplied; or

(b)

OMG’s quoted price (subject to clause 3.9) which shall be binding upon OMG provided that the quote was provided to the Customer in writing and the Customer has accepted OMG’s quotation in writing, identifying the Customer and the number of the quotation and an order number, within 30 days of the date of the quote.

3.3

Day labour is to be charged out at previously agreed man hour rates.

3.4

Unless otherwise agreed in writing, material supplied is to be charged out at cost plus 17.5%.

3.5

OMG is entitled to recover from the Customer as a debt due or owing, all costs, losses and expenses incurred by OMG as a result of, arising out of, or in connection with, any act, default or omission of the Customer, their agents, servants, contractors, subcontractors, consultants, representatives and others for whom they are responsible.

3.6

OMG will not be obliged to undertake any work additional to that which forms the subject matter of an accepted quote or order without the prior written instruction from the Customer and such instructions, if accepted, will operate as a variation of the customers quote or order, as applicable. OMG will not be required to undertake any work in relation to the variation prior to the Customer’s acceptance of the price of any variation.

3.7

In determining the value of any variation, OMG reserves the right to be credited with a reasonable allowance for the overhead and profit on all items whether added or omitted.

3.8

The Customer must not request any reduction in their account with OMG for any costs incurred on behalf of, or following from any act or omission of, OMG or its agents, servants, subcontractors or representatives.

3.9

OMG may vary the price of an order in the event of any variation to the Customer’s order (as per Clause 3.6 & 3.7) and any increases arising from increases in any duties, taxes, foreign or domestic exchange rates, import and delivery costs, and the costs of complying with all legislation, ordinances, regulations and by laws from the date of the Customer’s quotation.

3.10

Orders cannot be cancelled without the written consent of OMG.

3.11

If a Customer cancels any order for Goods after OMG has received the order then OMG reserves the right to charge to the Customer the costs incurred in cancelling any order or part order (including loss of profit) together with the costs incurred to the date of such cancellation.

3.12

Unless otherwise stated, prices quoted are in Australian dollars and are exclusive of GST, freight, crating, crane hire, labour in loading/unloading, storage, insurance, installation, and handling charges, where applicable, which shall be added to the price of the goods.

3.13

Prices shown in price lists are subject to change. Any change to the price list will be effective within 7 days of notice of such change.

3.14

OMG reserves the right to decline any order for Goods when the size of the order or the requested delivery date inhibits or prejudices OMG’s ability to fulfil its contractual commitments to its franchises, licences or other Customers.

3.15

OMG reserves the right to sub-contract the manufacture and/or supply of any part of the Goods quoted or of any materials or services to be supplied.

3.16

Any sample produced at the request of the Customer, will be at the Customer’s expense. Such sample produced is to be indicative of the general nature of the product and OMG will not warrant or guarantee that the sample product will correspond with any colour, texture, design or blend with the sample provided by the Customer or with any previous sample provided.

3.17

Upon the placement of an order, or the acceptance of a quote (in accordance with clause 3.2(b)), or as otherwise agreed in writing, the Customer must supply to OMG such particulars as are necessary for OMG to execute and supply the Goods, including but not limited to dimensions, drawings and specifications. The Customer grants a licence to OMG to use such drawings and specifications for the purpose of fulfilling the Order. The Customer warrants that it has the rights to such drawings and specifications. The Customer shall indemnify and hold indemnified OMG against any claim, suit, proceedings or demand made by a third party for loss or damage suffered whether directly or indirectly by infringement of its intellectual property rights.

3.18

OMG reserves the right to make minor alterations to the requests, details and specifications provided by the Customer to allow the use of their available standard size material and tooling.

3.19

Where any special accuracy or finish is required OMG may treat the same as a variation to the order and charged the Customer accordingly.

3.20

Unless otherwise agreed in writing (which will be treated as a variation and charged to the Customer accordingly), OMG is only bound to complete the Goods within reasonable and normal trade tolerances and finishes.

3.21

Unless otherwise agreed in writing (which will be treated as a variation and charged to the Customer accordingly) OMG is only required to perform work on, or complete the Goods, during OMG’s normal working hours.

3.22

Irrespective of whether a time is specified for completion of the Goods, OMG reserves the right to extend the time for completion of the works if OMG, in its sole discretion, considers it reasonable due to some matter, event, cause or thing outside of its control, such as (but not limited to): instructions, variations or lack of instructions or information from the Customer, industrial disputes, war, health or health related pandemic orders, interventions imposed by any laws, regulations, governments or agencies, inclement weather or failure to obtain access to or sufficient possession of any site.

4. Terms of Payment

4.1

The granting of credit to a Customer shall be at the absolute discretion of OMG and unless otherwise demanded by OMG, the Customer shall make payment within 30 days net from the date of the invoice. Any credit facilities granted to a Customer may be withdrawn on overdue accounts at OMG’s discretion without notice to the Customer.

4.2

Payment will be made by cash or by cheque or by bank cheque or by credit card (plus the applicable credit card surcharge fee) or by direct credit or by any other method as agreed to between OMG and the Customer.

4.3

At intervals of not less than 7 days OMG may provide the Customer with progress payment claims with respect to the value of the Goods. If a progress payment claim is made, the Customer must pay such payment claim in the manner and timeframe set out in the payment claim.

4.4

Where a Customer has not been approved for credit (as per Clause 4.1) and unless otherwise agreed in writing payment is to be made in the following manner:

(a)

Payment of a deposit of 50% of the quotation price shall be due upon placing the order for Goods;

(b)

Payment shall be due within 7 days of delivery of a progress payment claim;

(c)

Final payment shall be due on the completion of the order in OMG’s factory subject to the reasonable satisfaction of the Customer or agent on inspection of the Goods at OMG’s premises (or other premises, as applicable).

4.5

If the Customer fails to make payment in accordance with Clause 4, OMG shall be entitled to:

Require the payment of cash upon delivery of any further Goods.
Charge interest at the rate of twelve per centum (12%) per annum on a cumulative basis on all overdue amounts calculated on a day to day basis on any monies due but unpaid.
Claim from the Customer all costs relating to any action taken by OMG to recover monies or goods due from the Customer including any mercantile agents costs and legal costs and disbursements on a solicitor client basis.
Cease any further deliveries to the Customer and to terminate any agreement in relation to Goods that have not been delivered.

4.6

The Customer must not set off or otherwise withhold any moneys due and payable to OMG.

5. Delivery

5.1

At OMG’s sole discretion delivery of the Goods shall take place when:

(a)

The Customer takes possession of the Goods at OMG’s address;

(b)

The Customer takes possession of the Goods at the Customer’s nominated address (in the event that the Goods are delivered by OMG or OMG’s nominated carrier); or

(c)

The Customer’s nominated carrier takes possession of the Goods in which event the carrier shall be deemed to be the Customer’s agent.

5.2

Any date or time quoted for delivery is an estimate only and OMG shall endeavour to effect delivery at the time or times requested by the Customer but failure to do so shall not confer any right of cancellation or refusal of delivery by the Customer or render OMG liable for any loss or damages directly or indirectly sustained by the Customer as a result thereof.

5.3

The Customer shall not be relieved of any obligation to accept or pay for products by reason of any delay in delivery or any strike, lockout, unavailability of raw materials, accidents to machinery, differences with workmen, breakdowns, shortages of supplies or labour, fires, floods, storm or tempest, transport delays, acts of God, restrictions or interventions imposed by any laws, regulations, governments or agencies thereof and any other cause beyond the control of OMG or any other cause whatsoever.

5.4

OMG reserves the right to decide, and without notice vary, the means, route and procedure of delivery, transport and handling of the Goods to be delivered.

5.5

If the quote provided by OMG to the Customer includes delivery then the Goods will be delivered to the kerbside of the Customer’s nominated address and unloading and handling of the Goods will be the responsibility of the Customer.

5.6

If the Customer is unable or unwilling to accept physical delivery of the Goods when the Goods are ready for delivery, OMG shall, at the risk and cost of the Customer, be entitled to:

(a)

leave the Goods at the kerbside of the nominated delivery address at the risk of the Customer;

(b)

charge a fee for any delay experienced; or

(c)

arrange for the storage of the Goods and recover from the Customer all associated costs including but not limited to all transportation, storage and other consequential costs.

5.7

OMG may at its discretion make and invoice partial deliveries and each partial delivery shall be a separate delivery pursuant to these terms and conditions.

6. Inspection

6.1

The Customer must examine the Goods at OMG’s factory premises prior to making the final payment unless the Goods are to be delivered.

6.2

If the Goods are to be delivered, the Customer shall examine the Goods immediately after delivery and will, within seven (7) days of the date of delivery, notify OMG in writing of any alleged defect, mis-delivery, shortage in quantity, damage or failure to comply with the description, quote or order.

6.3

The Customer shall afford OMG an opportunity to inspect the Goods as delivered within a reasonable time following delivery if the Customer believes the Goods are defective in any way.

6.4

If the Customer fails to comply with these provisions, the Goods shall be presumed to be free from any defect or damage.

6.5

No claim by the Customer for failure to supply Goods conforming to the Customer’s orders will be recognised by OMG unless made in accordance with this clause 6.

6.6

No claim involving labour charges or product replacement will be recognised by OMG unless OMG has agreed to the value of the claim and OMG has been given sufficient time to investigate and take such action it feels necessary to solve the problem.

6.7

No claims will be recognised by OMG for any loss or damage or injury of any kind whatsoever arising directly or indirectly from the Customer’s failure to obtain independent professional and or tradesman advice in relation to the suitability of the Goods for any specific purpose.

6.8

OMG shall not be liable to the Customer for any loss of profits or consequential, indirect or special loss, damage or injury of any kind whatsoever, arising directly from any defect in the Goods or their installation.

6.9

For defective Goods, which OMG has agreed in writing that the Customer is entitled to reject, OMG’s liability is limited to either (at OMG’s sole discretion) replacing the Goods or repairing the Goods.

6.10

Goods will not be accepted for return other than in accordance with this clause 6 and clause 13.

7. Title and Risk

7.1

It is the intention of OMG and agreed to by the Customer that ownership of the Goods shall not pass until:

(a)

The Customer has paid all amounts owing for the particular Goods (including all applicable GST, sales taxes and other taxes, levies and duties); and

(b)

The Customer has met all other obligations due by the Customer to OMG in respect of all contracts between OMG and the Customer.

7.2

Any payment made by or on behalf of the Customer which is later avoided by the application of any statutory provision shall be deemed not to discharge the Customer’s indebtedness.

7.3

If OMG retains ownership of the order nonetheless, all risk for the Goods passes to the Customer upon the completion of the Goods in accordance with clause 4.4(c) or, where OMG has agreed to deliver the Goods, when the Goods are loaded for delivery at OMG’s premises.

7.4

The Customer must insure the Goods for their full replacement value against loss or damage by fire, theft, or otherwise, until title passes to the Customer and such insurance must note OMG’s interest.

7.5

If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, OMG is entitled to receive all insurance proceeds payable for the Goods.

7.6

The Customer acknowledges that it is in possession of the Goods solely as a bailee for OMG until payment has been made in full to OMG.

7.7

The Customer hereby irrevocably grants to OMG, its agents and servants, an unrestricted right and licence, without notice, to enter premises occupied by the Customer to identify and remove any of the Goods the property of OMG in accordance with these terms.

7.8

OMG licenses the Customer to sell products manufactured using Goods of OMG.

7.9

The Customer shall be at liberty to agree to sell the Goods (independently or affixed to other materials) subject to the condition that until payment has been made, the Customer shall sell as an agent and bailee for OMG and that the entire proceeds from the sale thereof shall be held in a separate account on trust for OMG.

7.10

The right to on-sell or otherwise dispose of the Goods in the normal course of trade may be revoked at any time by OMG.

8. Access and Installation

8.1

Where OMG requires access to a site to conduct measurement or installation activities, delivery of the Goods, or other such activities as are reasonably necessary to complete the Goods, the Customer must do everything necessary to ensure that OMG has sufficient access to, and licence to access, the site to conduct such activities in an orderly, sequential and uninterrupted fashion.

8.2

Where OMG is required to undertake installation activities the following shall apply:

(a)

OMG may place the Goods in position and if necessary, in the sole discretion of the Consumer, bolt them into place;

(b)

Unless otherwise agreed in writing OMG shall not be obliged to supply any additional or ancillary goods or services, including but not limited to, joinery, plumbing, electrical, labour, materials, mountings for fans, or flashings for joints, or undertake work in connection with the removal of windows, or the penetrations of walls or ceilings.

(c)

Unless otherwise agreed in writing each order covers only one visit to the site where the site is outside the Sydney Metropolitan area;

(d)

The customer must ensure that all reasonable facilities including but not limited to water, power, electric lighting, craneage, hoisting, scaffolding, first aid, meal room, and ablution services are erected, available, and if necessary relocated, as applicable, at no cost to OMG; and that OMG may undertake its activities in an uninterrupted, orderly and sequential fashion.

8.3

Where OMG is required to undertake installation and the Customer has not complied with clause 8.2(d), then the Customer indemnifies and holds indemnified OMG against any claim, suit, proceedings or demand made (including by a third party) for loss or damage suffered whether directly or indirectly by the installation.

8.4

OMG bears no responsibility or liability for any installation of the Goods that occurs by the Customer or any third party.

8.5

The Customer will be solely responsible for the cleaning and maintenance of the Goods.

8.6

With respect to any installation works, replacement works, rectification works or any works associated with the Goods conducted by OMG (including any works relating to returns), the Customer releases OMG of any liability for any damage caused to the site where the Goods are installed that is caused by the removal of the Goods.

8.7

The Customer must pay for any costs associated with any damage caused to the site by the removal/uninstallation of the Goods.

9. Warranty

9.1

Where the OMG manufactures the Goods, OMG warrants that if there is a defect in the Goods and such defect is due to OMG’s defective workmanship which is reported to OMG within three (3) months of the date of delivery (time being of the essence) then the OMG will either (at OMG’s sole discretion) replace or remedy the workmanship, subject to the following conditions:

The Customer has paid all of its accounts owing under this Agreement;
The Customer, at its own cost, arranges for those Goods to be provided to OMG at OMG’s factory for repair/replacement, including de-fitting and/or uninstalling the Goods from any connections.

9.2

The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through: failure to properly maintain any Goods; failure to follow any instructions or guidelines provided by OMG; failure to appropriately store any Goods prior to installation or use; any use of any Goods otherwise than for any application specified on a quote or order form; the continued use of any Goods after any defect becomes apparent; where the Customer has installed the Goods not in accordance with the manuals and instructions from OMG; where the Goods have been modified or varied by the Customer; or fair wear and tear, any accident or act of God.

9.3

The warranty shall cease and OMG shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the OMG’s consent.

9.4

In respect of all claims OMG shall not be liable to compensate the Customer for any delay in either replacing or remedying the workmanship or in properly assessing the Customer’s claim.

9.5

For Goods not manufactured by OMG, OMG provides no warranty or guarantee that the warranty policies of any third party relating to the Goods will apply to the Customer. OMG shall use its best endeavours to pass on to the Customer the benefit of any warranties or guarantees it receives from third parties in respect of products thereof supplied to the Customer.

10. Limitation of Liability

10.1

OMG will not be liable to the Customer for any indirect or consequential damages including loss of profits, revenue or data arising out of or in relation to the supply of Goods or Services. OMG’s liability to the Customer shall be, in aggregate, limited to an amount equal to the amount paid by the Customer to OMG.

10.2

To the fullest extent permitted by law, the parties agree to exclude any terms which would otherwise be implied into these terms by any statute. The liability of OMG for a breach of a condition or warranty implied by the Australian Consumer Laws is limited at the option of OMG:

(a)

if the breach relates to goods, to the replacement of the goods or the supply of equivalent goods, or the repair of the goods, or the payment of the cost of replacing or repairing the goods.

(b)

if the breach relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.

10.3

Except for those conditions and warranties implied by the Australian Consumer Law which cannot be excluded, the Customer agrees that it has not relied on any inducement, representation or statement made by or on behalf of OMG in purchasing the Goods.

10.5

Except as prohibited by law, the Customer must within 14 days of the occurrence of the first event of circumstances giving rise to a claim serve written notice on OMG of those circumstances with detailed particulars.

10.6

The Customer agrees that these terms and conditions may be produced or pleaded as a bar to any claim, suit, proceedings or demand if the conditions in clause 10.5 are not met.

10.7

In no circumstances will OMG incur any liability in respect of any special, consequential, direct or indirect loss, damage, harm or injury suffered or incurred by the consumer and/or Customer.

11. Force Majeure

11.1

OMG shall not be liable for any failure or delay to supply or deliver the Goods where such failure or delay is wholly or partly due to any cause or circumstance whatsoever outside the reasonable control of OMG including, but not limited to, war, strikes, lockouts, lockdowns, industrial disputes or unrest, government restrictions or intervention, transport delays, fire, act of God, breakdown of plant, shortage of supplies or labour, storm or tempest, theft, vandalism, riots, civil commotions or accidents of any kind.

12. Termination

12.1

If the Customer fails to comply with any of these terms and conditions, OMG may, in addition to exercising all or any of its rights against the Customer, suspend any further deliveries and immediately recover possession of any Goods not paid for in accordance with these terms and conditions.

12.2

In addition to exercising all or any of its rights against the Customer, OMG may by notice in writing terminate any order or agreement with the Customer if the Customer:

(a)

is in breach of any order or agreement and fails to remedy the breach within 14 days of written notice;

(b)

fails or refuses to take delivery of Goods to be supplied pursuant to an order;

(c)

commits an act of bankruptcy, or passes a resolution for Voluntary Administration or winding up; or

(d)

is insolvent.

13. Returns

13.1

Subject to clause 6, custom made, or made to order, products are non returnable.

13.2

Only product not made to order with a total return value equal to or greater than $400.00 plus GST and excluding restocking fee may be returned and only with the Customer’s written acceptance of a Customer Return Document (CRD). Goods may only be returned for credit.

13.3

The CRD will specify the terms under which OMG will agree to accept the return of the Goods.

13.4

OMG may only complete a CRD where the following conditions are met:

(a)

only the Customer of OMG may return the Goods;

(b)

the Customer must provide OMG with their purchase order number;

(c)

the Goods must be unused and still in “as new” saleable condition; and

(d)

the Customer must make their return request in writing within 3 weeks of the OMG despatch date.

13.5

While a CRD will typically contain the following terms they are subject to amendment at the sole discretion of OMG:

(a)

The Customer must pay to OMG a Restocking Fee of 40% of the original order value of the Goods;

(b)

The Customer must provide OMG with written acceptance of the terms of the CRD prior to proceeding with the return of the Goods;

(c)

The Goods must be returned within 10 business days of the Customer’s written notice of their acceptance;

(d)

The costs of returning the Goods to OMG, including packing costs and freight costs, are to be paid by the Customer; and

(e)

The Goods will be inspected by OMG upon their return to confirm that they are fit for resale.

14. Privacy Policy

The Customer agrees to be bound by the Privacy Policy of OMG and understands that this Privacy Policy forms part of these terms and conditions and invokes the provisions of the Privacy Act 1988 (Cth). A copy of this Privacy Policy is available on request.

The Customer authorises OMG to obtain from a credit-reporting agency a credit report containing personal credit information about the Customer in order to enable OMG to assess the credit application or to review any existing credit provided by OMG.

The Customer authorises OMG to exchange information about the Customer with those credit providers named in the Application for Credit account or named in a consumer credit report issued by a reporting agency for the purposes of: assessing an application by the Customer; notifying other credit providers of a default by the Customer; exchanging information with other credit providers as to the status of this credit account; and assessing the creditworthiness of the Customer.

The Customer agrees that personal information provided may be used and retained by OMG for the following purposes: marketing of further goods or products by OMG; analysing, verifying and/or checking the Customer’s credit, payment and/or status; processing of any payment instructions; and enabling the daily operation of the Customer’s account.

The Customer acknowledges that OMG’s website may be hosted, or some data may be stored overseas for reasons of uniformity between Group Companies. All information derived from Australia will still be treated in accordance with OMG’s Privacy Policy while being stored overseas.

Use of Email Addresses

By providing your email address to Opie Manufacturing Group, you consent to its use for standard business transactions, including order processing, invoicing, and customer service communications. Additionally, we may use your email address to send you sales and marketing materials related to our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

15. Advertising

15.1

The Customer shall not advertise in any media the sale or disposal of Goods purchased from OMG, without the written consent of a duly authorised Representative of OMG. The Customer shall indemnify and hold indemnified OMG against any liability in respect of or in connection with any false, misleading or deceptive advertising. The Customer further warrants and acknowledges that it will not use any existing logo or brand name similar to those used or owned by OMG without written consent.

16. Confidential Information

16.1

The Customer warrants that it will not disclose to any person confidential information of OMG that the Customer may be shown or comes into contact with in the course of purchasing Goods from OMG or from any other source, without the written consent of a duly authorised Representative of OMG.

17. Governing Law

17.1

The Customer agrees that these terms shall be construed according to the laws of New South Wales.

17.2

The Customer submits to the exclusive jurisdiction of the Courts of New South Wales and the Commonwealth of Australia.

18. Service of Documents

18.1

The Customer agrees that service of any notices or Court documents may be effected by forwarding the same by pre-paid post or facsimile to the last known address of the Customer.

19. Statement of Debt

19.1

A written Statement of Debt duly signed by an authorised representative of OMG shall be prima facie evidence and proof of the amount of indebtedness by the Customer to OMG at that time.

20. Miscellaneous

20.1

OMG reserves the right to remove any protective plastic coating the materials used to protect the materials and is not required to clean the Goods whether or not the plastic is removed.

20.2

These terms and conditions bind any Guarantor to the agreement as though the Guarantor were the original contracting party.

20.3

The Customer must use its best endeavours to perform all cooperative acts to bring about the contractual result.

20.4

Any dispute arising in connection with an order or agreement adopting these terms and conditions which is not resolved within 14 days of the written notice of the dispute will be referred to the arbitration of a nominee of the President of the Institute of Arbitrators Australia.

Addendum

Terms of Sale Addendum (2026)

Effective Date: 30 June 2026

This Terms of Sale Addendum (“Addendum”) forms part of and is incorporated into the existing Terms of Sale published by Lectrum Pty Ltd trading as Lectrum (“Lectrum”, “we”, “our”, “us”). Where this Addendum conflicts with the existing Terms of Sale, this Addendum will prevail to the extent of that inconsistency.

This Addendum applies to all purchases, quotations, customer accounts, distributor accounts, online services and digital interactions conducted through any Lectrum website, the OPIE Platform, customer portals, configurators or associated online services.

1. Electronic Acceptance

By accessing our website, creating an account, requesting a quotation, submitting an order, making payment or using any online service provided by Lectrum, you acknowledge that you have read and agree to these Terms of Sale.

Electronic acceptance has the same legal effect as a handwritten signature.

2. Customer Accounts

Customers may be required to create an online account in order to:

request quotations;
access pricing;
place orders;
access order history;
download documentation;
use product configurators; or
access other digital services.

Customers are responsible for maintaining the confidentiality of their login credentials.

Customers must immediately notify Lectrum if they suspect unauthorised access to their account.

Lectrum reserves the right to suspend or terminate accounts used fraudulently, unlawfully or in breach of these Terms.

3. Online Quotations and Product Configurators

Any quotation generated through the Lectrum website, product configurator, AI-assisted configurator or OPIE Platform is provided for information purposes only.

Unless expressly stated otherwise:

quotations are invitations to negotiate;
prices remain subject to review;
freight charges may vary;
availability may change without notice;
final specifications are confirmed only after order acceptance.

Lectrum reserves the right to correct pricing, configuration or specification errors before accepting an order.

4. AI-Assisted Services

Lectrum may provide AI-assisted tools including:

product recommendations;
search functionality;
configuration assistance;
technical documentation search;
knowledge base responses;
quotation assistance; and
customer support tools.

These services are provided to assist customers only.

Customers remain responsible for ensuring any products selected are suitable for their intended application.

AI-generated responses do not constitute engineering advice, legal advice or professional certification.

5. Product Images and Digital Content

Product photographs, renders, CAD models, BIM models, animations, videos and 3D visualisations are provided for illustrative purposes.

Actual products may differ due to:

manufacturing improvements;
product revisions;
lighting;
screen calibration;
optional accessories;
engineering updates.

Lectrum reserves the right to improve products without notice.

6. Intellectual Property

All intellectual property appearing on the website or supplied by Lectrum remains the property of Lectrum Pty Ltd or its licensors.

This includes:

product designs;
engineering drawings;
CAD files;
BIM files;
technical documentation;
photographs;
software;
product configurators;
pricing systems;
databases;
trademarks;
logos;
AI models;
website content.

No licence is granted except as required for legitimate purchasing and product evaluation.

Customers must not reproduce, modify, reverse engineer, scrape, redistribute or commercially exploit any content without written permission.

7. Website Availability

While reasonable efforts are made to ensure website availability, Lectrum does not guarantee uninterrupted access.

The website, customer portal, configurator and associated online services may be suspended for:

maintenance;
security updates;
system upgrades;
emergency repairs;
force majeure events.

Lectrum shall not be liable for temporary interruptions.

8. Payments

Online payments may be processed through secure third-party payment providers.

Lectrum does not store complete payment card details.

Payment providers operate under their own terms and privacy policies.

Accepted payment methods may change without notice.

9. Cybersecurity

Customers must not:

attempt unauthorised access;
interfere with website operation;
upload malicious software;
perform automated scraping;
probe security vulnerabilities;
overload systems;
bypass authentication mechanisms.

Lectrum reserves the right to immediately suspend access where malicious activity is detected.

10. Export Compliance

Customers acknowledge that certain products, software, technical drawings or engineering documentation may be subject to Australian or international export controls.

Customers agree to comply with all applicable export control, customs and sanctions laws.

Lectrum reserves the right to refuse any transaction that may breach applicable legislation.

11. International Orders

International customers are responsible for:

import duties;
customs clearance;
local taxes;
import permits;
regulatory approvals.

Delivery estimates are indicative only and may be affected by customs processing or international freight delays.

12. Australian Consumer Law

Nothing contained within these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other legislation that cannot lawfully be excluded.

Where legislation permits limitation of liability, Lectrum’s liability is limited, at its option, to:

replacement;
repair;
resupply; or
refund.

13. Data Protection

Personal information is collected, used and disclosed in accordance with the Lectrum Privacy Policy.

Customers acknowledge that:

information may be processed electronically;
cloud service providers may be used;
secure third-party providers assist in delivering services;
information may be transferred internationally where appropriate safeguards exist.

14. Marketing Communications

Customers may receive operational communications relating to:

quotations;
orders;
deliveries;
warranties;
product safety;
account administration.

Where consent has been provided, customers may also receive marketing communications.

Marketing communications include a method to unsubscribe.

Operational communications may continue where reasonably necessary to fulfil contractual obligations.

15. Third-Party Services

The website may integrate services provided by trusted third parties, including payment providers, analytics providers, mapping services, cloud infrastructure, logistics providers and customer communication platforms.

Use of those services may also be governed by the applicable third-party terms and privacy policies.

16. Force Majeure

Lectrum shall not be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including but not limited to:

natural disasters;
pandemics;
industrial action;
cyber incidents;
telecommunications failures;
supply chain disruptions;
government actions;
transport interruptions;
utility outages.

Performance obligations shall be suspended for the duration of the event.

17. Electronic Communications

Customers consent to receiving notices, invoices, quotations, order confirmations and contractual communications electronically.

Electronic communications satisfy any legal requirement that communications be in writing.

18. Amendments

Lectrum may update these Terms of Sale periodically to reflect changes in legislation, technology, products or business operations.

Updated versions become effective upon publication unless otherwise stated.

19. Governing Law

This Addendum shall be governed by the laws of New South Wales, Australia.

Nothing in these Terms limits any mandatory rights available to consumers under applicable laws in their country of residence where such rights cannot legally be excluded.

20. Contact

Questions regarding these Terms should be directed to:

Lectrum Pty Ltd

Trading as Lectrum

Website: https://www.lectrum.com.au

Email: sales@lectrum.com.au

Document control

Version: 2026.1
Effective: 30 June 2026
Owner: OPIE Manufacturing Group Pty Ltd
Review: Annually
Next review: 30 June 2027

Opie Manufacturing Group Pty Limited

ACN 003 951 004

www.opiegroup.com.au

Updated 30 June 2026

Addendum effective 30 June 2026

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